Tel: (780) 702-1332

FAQ

Yes. The Rec Room is happy to be part of the Cineplex family.
Yes. When creating an account with The Rec Room use the same email address as your Cineplex account and you will be prompted to login.
The Rec Room is not a movie theatre, however we have a large projection screen that we sometimes show cult classics on from time to time. Our screens also feature sporting events, and eSports. Make sure to check our Entertainment section for new listings every week. 
No they do not. You can continue to add to your points every visit and redeem them for a larger prize. 
For easy access anytime, download The Rec Room app to your mobile phone and add your card number directly into your account. 
Our entertainment program is geared toward an adult audience. Check our listings for content advisories. 
Yes. The Rec Room gift cards are not valid in Quebec.
Physical gift cards can be purchased both online at therecroom.com/giftcards and at any The Rec Room location.  Electronic Gift Cards (E-Gift Cards) can be purchased online at therecroom.com/Promos/eGiftCard.
The Rec Room Gift Cards and E-Gift Cards are redeemable both online and in locations.
No, The Rec Room Gift Cards are offered in Canadian funds only.
SCENE points are not issued on the sales of Gift Cards but can be earned when making a purchase with a Gift Card.
No, Gift Cards do not expire.
You can check your card balance two ways. One, call 1-800-544-7573 or go to the Check Balance page. When calling a PIN is not required. When checking your balance online you must enter your Gift Card number located on the back side of your card along with your PIN, found to the right of the Gift Card number. If you have not used your PIN number before, scratch your Gift Card to reveal the PIN.
There may be some The Rec Room Gift Cards that do not have a PIN. You can use these cards at any The Rec Room location. If you wish to purchase any products online, you must have a PIN and can call Guest Services at call 1-800-333-0061 to exchange your card.
Electronic Gift Cards (“E-Gift Cards”) work just like regular gift cards and may be used at any The Rec Room location and online through therecroom.com. An email containing the E-Gift card barcode and PIN will be sent to the recipient to begin redeeming.
You can print a black and white or colour copy of the E-Gift Card, or display a digital copy on any mobile device. A printed copy works exactly the same as a physical card.
All E-Gift Card orders will be delivered within minutes of the completed transaction. If your E-Gift Card is not received within 2 hours of your purchase, call 1-800-333-0061 or e-mail therecroom@buyatab.com. Be sure to check your “Junk Mail” folder.
Facebook privacy settings can prevent wall posts from being viewed.
No, only the recipient will be able to access their E-Gift Card, or see the amount on the card.
If your gift card has been damaged, lost or stolen, please e-mail Guest Services guestservices@cineplex.com or call 1-800-333-0061.

If an E-Gift Card is lost or stolen, a replacement E-Gift Card will match the balance of your account at the time you reported your original card missing. The replacement E-Gift Card will be sent to you at no additional cost. E-mail Guest Services guestservices@cineplex.com or call 1-800-333-0061.
Yes! 1,500 SCENE points is equivalent to $10. Customers can choose the total number of points they wish to redeem use for the purchase of each gift card.
No. A The Rec Room gift card cannot be redeemed towards the purchase of another gift card.
Yes. The Rec Room Gift Cards are transferable and can be shared with family members, friends and others. Treat gift cards like cash.
You may print a copy of your E-Gift card, or display a digital copy on any mobile device to redeem at any The Rec Room location or online at therecroom.com.
Yes. Persons living outside of Canada can purchase and send E-Gift Cards to residents of Canada.
Yes! We have a FREE charging station located in the Yard (games floor) that is completely secure and accommodates most devices.