I showed my SCENE card at The Rec Room, but I didn’t receive my points. Who should I contact?
If you are missing SCENE points you earned at The Rec Room, please contact Cineplex Guest Services. Please provide your name, SCENE card number, a valid The Rec Room purchase receipt, and a bonus offer coupon (if applicable), and The Rec Room will look into this for you!
What if I didn’t have my SCENE card with me, can I get SCENE points added after the fact?
SCENE points are only awarded when you present your SCENE membership card before the end of the transaction when you are making your purchase at The Rec Room. If an error occurred and you did not receive your points contact Cineplex Guest Services. Please provide your name, SCENE card number, a valid The Rec Room purchase receipt, and a bonus offer coupon (if applicable), and The Rec Room will investigate.
How do I earn SCENE points and bonus points at The Rec Room?
Visit The Rec Room and make a purchase today! Show your SCENE card, and you will earn 1 SCENE point for every $1 you spend on the purchase of food, beverages (excluding alcohol), gaming and entertainment, less all taxes, and gratuities. You will also be eligible for any available/applicable bonus offers. Bonus offers cannot be combined with any other offer or promotion.
How do I redeem SCENE points at The Rec Room?
Points can be redeemed towards The Rec Room meals, gaming credits or event tickets in increments of 1,000 SCENE points. Each 1,000 SCENE points that are used saves you $10!
I can't find my SCENE card. Can you send me a new one?
You can request a replacement SCENE card online at scene.ca/cardreplacement.
SCENE members must provide their membership number by presenting their black SCENE membership card, temporary SCENE card or mobile card, at time of payment in order to earn or redeem SCENE Points. SCENE members will earn 1 SCENE Point for every $1.00 spent on the purchase of food, beverages (excluding alcohol), entertainment and gaming, less all taxes, and gratuities SCENE members may redeem 1,000 SCENE Points to receive $10.00 off their bill (excluding alcohol and ticketed events), less all taxes, gratuities and service or delivery charges, to a maximum of $350.00. Only one SCENE membership card per check. Servers must be notified before ordering when multiple SCENE membership cards are to be used per table. SCENE membership cards are limited to earning SCENE Points on a maximum of three (3) transactions per day across all participating The Rec Room locations. Some restrictions and limitations may apply.
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