Tel: (780) 702-1332

FAQ

Yes. The Rec Room is happy to be part of the Cineplex family.
The Rec Room is an all ages space all day, everyday in Edmonton, until 10 PM in Calgary, and until 11 PM in Toronto, Mississauga, London and St. John's, after which Minors are not allowed. Please check the event listings for special and ticketed events as additional restrictions may apply.
Our entertainment program is geared toward an adult audience. Check our listings for content advisories. 
Yes. When creating an account on The Rec Room website, use the same email address as your Cineplex account and you will be prompted to login.
The Rec Room app is no longer available on the Google Play or Apple App stores as we work to introduce new ideas to improve our overall guest experience. We encourage guests to check the website for all up-to-date information on the incredible dining, amusement gaming experiences, live entertainment and feature attractions offered at each of our locations.
Creating a Cineplex Connect Account is required to give you better control and ease of online ticket purchases as you will now be able to store your credit card on account, reissue tickets and most importantly, deterring fraudulent online purchases. This account can be used on therecroom.com and Cineplex.com. Please note: the Connect Account is different from your SCENE® account.
The Connect Account manages your Cineplex Account and the SCENE account manages your SCENE rewards.
The Rec Room is not a movie theatre, however we have a large projection screen that we sometimes show cult classics on from time to time. Our screens also feature sporting events, and eSports. Make sure to check our Entertainment section for new listings every week. 
Great question! Check out this page to get the 411.
Game on!
We did! In May 2019 we upgraded our game TAG technology. If you purchased your game tag prior to this bring your TAG to The Trophy Case to get updated free of charge!
We got you covered! Please fill out an enquiry form on our Groups & Events page or contact our Sales Experts at 1-833-256-4159. Please note, Sales Office hours are Monday to Friday, 9AM - 8PM EST and 10AM - 4PM on Saturday.
No they do not. You can continue to add to your points every visit and redeem them for a larger prize. 
You can check your balance at any one of our locations!
Yes, an 18% gratuity is included in groups of 8 people or more.
Yes! The Rec Room accepts Cineplex gift cards.
Yes. The Rec Room gift cards are not valid in Quebec.
Physical gift cards can be purchased both online at therecroom.com/giftcards and at any The Rec Room location.  Electronic Gift Cards (E-Gift Cards) can be purchased online at therecroom.com/Promos/eGiftCard.
The Rec Room Gift Cards and E-Gift Cards are redeemable both online and in locations.
No, The Rec Room Gift Cards are offered in Canadian funds only.
SCENE points are not issued on the sales of Gift Cards but can be earned when making a purchase with a Gift Card.
No, Gift Cards do not expire.
You can check your card balance two ways. One, call 1-800-544-7573 or go to the Check Balance page. When calling a PIN is not required. When checking your balance online you must enter your Gift Card number located on the back side of your card along with your PIN, found to the right of the Gift Card number. If you have not used your PIN number before, scratch your Gift Card to reveal the PIN.
There may be some The Rec Room Gift Cards that do not have a PIN. You can use these cards at any The Rec Room location. If you wish to purchase any products online, you must have a PIN and can call Guest Services at call 1-800-333-0061 to exchange your card.
Electronic Gift Cards (“E-Gift Cards”) work just like regular gift cards and may be used at any of The Rec Room locations and online through therecroom.com. An email containing the E-Gift card barcode and PIN will be sent to the recipient to begin redeeming.
You can print a black and white or colour copy of the E-Gift Card, or display a digital copy on any mobile device. A printed copy works exactly the same as a physical card.
All E-Gift Card orders will be delivered within minutes of the completed transaction. If your E-Gift Card is not received within 2 hours of your purchase, call 1-800-333-0061 or e-mail therecroom@buyatab.com. Be sure to check your “Junk Mail” folder.
Facebook privacy settings can prevent wall posts from being viewed.
No, only the recipient will be able to access their E-Gift Card, or see the amount on the card.
If your gift card has been damaged, lost or stolen, please e-mail Guest Services guestservices@cineplex.com or call 1-800-333-0061.

If an E-Gift Card is lost or stolen, a replacement E-Gift Card will match the balance of your account at the time you reported your original card missing. The replacement E-Gift Card will be sent to you at no additional cost. E-mail Guest Services guestservices@cineplex.com or call 1-800-333-0061.
Yes! 1500 SCENE points will get you a $10 gift card. Customers can choose the total number of points they wish to redeem use for the purchase of each gift card.
No. The Rec Room gift cards cannot be redeemed towards the purchase of another gift card.
Yes. The Rec Room Gift Cards are transferable and can be shared with family members, friends and others. Treat gift cards like cash.
You may print a copy of your E-Gift card, or display a digital copy on any mobile device to redeem at any of The Rec Room locations or online at therecroom.com.
Yes. Persons living outside of Canada can purchase and send E-Gift Cards to residents of Canada.
Yes! We have a FREE charging station located in The Yard (games floor) that is completely secure and accommodates most devices.
Yes, we do! The Rec Room offers 10% off Military discount for Active Duty, Retirees, and Veterans with up to three (3) guests. Discount is valid on all food, game tags, game credits, and attraction purchases, excluding alcohol, taxes, gratuities and the purchase of gift cards. Offer is eligible with valid Military ID only. Valid ID includes: Canadian Veterans Card (CVC), Record of Service Card (NDI75), Certificate of Service, RCMP – Retired Member Cards, Veterans Affairs Canada Health ID Card, Canadian Forces Appreciation Program Card, CFOne Card. This discount cannot be combined with other offers. Offer is subject to change or expire without notice.
Yes, we do! The Rec Room offers 15% off student discount for active students. Discount is valid on purchase of all food, game tags, game credits, excluding alcohol, attraction purchases such as The Void, taxes, gratuities and the purchase of gift cards. Offer is eligible with valid student ID only. This discount cannot be combined with other offers or coupons. Discount applies to the items purchased and consumed by the student only, not the entire bill. Offer is subject to change or expire without notice.