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Privacy Policy

Cineplex Entertainment LP: Guest Privacy Policy (the "Privacy Policy")


Effective Date: October 24, 2019

At Cineplex Entertainment LP, we share your concerns about the privacy and protection of your personal information. This Privacy Policy describes the steps we have taken and our practices regarding the protection of your Personal Information (as defined below).

This Privacy Policy applies to Cineplex Entertainment LP and its wholly owned subsidiaries, affiliates, and related entities (collectively, “Cineplex” or “our”, “we”, or “us”). The contents of this Privacy Policy are intended to be read and understood in accordance and compliance with all applicable privacy laws, statutes, and regulations in the jurisdictions where Cineplex operates. Please note the following entities and websites are not governed by this Privacy Policy: SCENE GP,, WorldGaming Network LP,, Player One Amusement Group Inc. and

If you have not already done so, we encourage you to familiarize yourself with this Privacy Policy before using any Cineplex website, automated kiosk, or application (collectively the "Applications” and/or “Websites"), purchasing Cineplex products or services, applying for an employment opportunity with Cineplex, or visiting our physical locations. The purpose of this Privacy Policy is to inform our visitors, guests, job applicants, customers and other individuals with whom we deal ("you" and "your") about how we collect, use, share and protect Personal Information. This Privacy Policy applies to the collection, use, sharing and protection of your Personal Information by Cineplex. Your dealings with Cineplex and all of its associated brands (Cineplex Cinemas, Cineplex Odeon, Cineplex Digital Media, Famous Players, Galaxy, SilverCity, StarCité, Colossus, Coliseum, Colisée, Scotiabank Theatre, Cinema City, Playdium, TopGolf Canada, and The Rec Room) are also governed by this Privacy Policy.

Your use of our Applications and Websites is further governed under the applicable Terms of Use as indicated on such Applications and Websites.


Definition of Personal Information

Personal Information is information about an identifiable individual including, without limitation, information such as your name, address, birth date, and personal contact information and other information as described below. It may also include other types of more technical information such as IP addresses, geolocation, device ID, or browsing history in connection with our Applications or Websites, but only when this information can identify you as an individual. Information that is aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.


Personal Information We Collect Directly from You

Cineplex and its employees, agents, contractors, service providers, partners and representatives may collect the following Personal Information that you provide to us directly:


Personal Information We Collect Automatically

In some cases, we may collect information automatically which may not necessarily identify you as an individual. For instance, we may collect the following type of information:


Use of Your Personal Information

We collect and use Personal Information as permitted or required by law, with your consent or for the following purposes:


Sharing of Personal Information

Personal Information collected by Cineplex is not shared to other parties, except as permitted or required by law, with your express consent, or as follows:

All Cineplex employees, agents, contractors, service providers, partners and representatives who have access to your Personal Information are required to protect the information in a manner that is consistent with this and any other policy and/or procedure, in effect from time to time.


Your Consent

Consent to the collection, use and sharing of Personal Information may be given in various ways. Consent may be express (e.g. orally, electronically or on a form you may sign describing the intended uses and sharing of Personal Information) or implied (e.g. when you provide information necessary for a service you have requested (such as providing us with your name, phone number and/or email for use by our lost and found services), or in some circumstances where notice has been provided to you about our intentions with respect to your Personal Information and you have not withdrawn your consent for an identified purpose, such as by using an "opt-out" option, subject to applicable laws. Consent may be given by your authorized representative (such as a legal guardian, person having a power of attorney or a mandatary). By providing us with Personal Information, we will deem you to understand this Privacy Policy, and we will deem you to consent to our collection, use and sharing of such Personal Information for the purposes identified or described in this Privacy Policy, if applicable, or otherwise at the time of collection.


Right to Withdraw Consent and Unsubscribe

You may withdraw your consent to our collection, use and sharing of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide you with certain products or services.

Receiving commercial emails and SMS messages from us is optional and you may unsubscribe at any time by (a) following the unsubscribe link in any email or SMS message; (b) changing your communication preferences through your Cineplex Account (if applicable); or (c) contacting us as indicated in the How to Contact Us section of this Privacy Policy.

If you provide us with your mailing address, you may receive periodic mailings from us, or our business partners, with information on new products and services or upcoming events. If you do not wish to receive such mail from us, please change your preferences on the Applications or Websites, or contact us as indicated in the How to Contact Us section of this Privacy Policy.



We protect your Personal Information using physical, electronic or procedural security measures as are appropriate and proportional to the sensitivity of the information in our custody or control, including safeguards to protect Personal Information against loss or theft, as well as unauthorized access, sharing, copying, use, or modification. Cineplex and its employees, agents, contractors, legal, accounting or other service providers, partners, representatives and mandataries who require access to your Personal Information in order to fulfill their job requirements will have access to your Personal Information. You transmit or provide all Personal Information entirely at your own risk.

On our Applications and Websites we store subscriber and password information in a secure manner not accessible to browsers, behind password protection, or off-line. We endeavor to use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Applications and Websites.


Transfer of Personal Information outside your Country of Residence

Your Personal Information may in some cases be transferred to jurisdictions outside your country of residence. As a result, you understand that your Personal Information will be subject to the laws of other jurisdictions than your country of residence and may be available without notice to you to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your Personal Information in accordance with applicable data protection laws and this Privacy Policy.


Note to Parents - Children's Privacy

Protecting children's privacy is important to us. For that reason, we do not collect Personal Information on our Applications or Websites from those children we actually know are under 13 years of age. In addition, no part of our Applications or Websites are targeted to attract anyone under 13 years of age. We request that children under 13 years of age do not disclose or provide any Personal Information. If we discover such information, we will delete the child's Personal Information from our records. If for any reason we believe a user may be under the age of 13 we reserve the right to request proof of age of such user. If such proof is not provided, or if it is discovered a user is under the age of 13 all Personal Information of that user shall be deleted from our servers and associated systems and we reserve the right to limit and/or ban such user from our Applications or Websites. Notwithstanding the foregoing, Cineplex may from time to time conduct, sponsor, co-sponsor or participate in contests and/or promotions which may be open to entrants of all ages, including children under the age of 13. During such contests and/or promotions, Cineplex makes special efforts to encourage children to consult with their parents before providing Personal Information and in each case parental consent must be obtained in order for any such entry or participation to be valid. Cineplex also believes that parents should supervise their children's online activities and consider using parental control tools, available from online services and software manufacturers, to help provide a child-friendly online environment. These tools may also prevent children from disclosing online their name, address, and other Personal Information without parental permission. For additional information about parental control tools, please visit


Privacy Policies of Third Parties and External Links

The Applications and Websites contain links to a number of third party websites that are not owned or controlled by Cineplex and this Privacy Policy does not apply to such websites or the use of any data by such websites. Should you decide to navigate to any websites or webpage external to the Applications or Websites, you do so entirely at your own risk. External links to third party websites or webpages accessed through our Applications or Websites, as well as the content on such third party websites or webpages, are not investigated, assured, guaranteed, verified, monitored, recommended or endorsed by Cineplex. Cineplex provides these links merely as a convenience to you and to other visitors to our Websites, and the inclusion of such links does not imply that we endorse or recommend such websites or webpages. We specifically disclaim any liability, obligation or responsibility whatsoever for the content or use of such third-party websites or webpages. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.

Please note that the online purchase of theatre tickets through third-party websites, applications, or services may be governed by terms and conditions and privacy practices as set by such third-party website, application, or service. Third party websites and services are not within the scope of this Privacy Policy and Cineplex expressly disclaims any liability, obligation or responsibility whatsoever for the content or use of such third-party websites or services.


Policy Changes

This Privacy Policy may be revised from time to time as Cineplex deems necessary or advisable in its sole discretion. We will post any privacy policy changes on our Applications and Websites and, if the changes are significant, we will provide a more prominent notice. You will continue to have the ability to opt out of new non-essential uses or disclosures. If you are concerned with how your Personal Information is used, we encourage you to bookmark this site and to periodically review our Privacy Policy, or contact us as described below to obtain a current copy of our Privacy Policy.


Access and Correction

Cineplex respects your right to access and correct your Personal Information. If you have an account with us, you can log into your Cineplex Account at any time to access and update the information you have provided to us. Additionally, Cineplex complies with all laws regarding access and correction. If you need assistance updating your Personal Information, please contact us using the contact information detailed in the How to Contact Us section below. Please clearly indicate the Personal Information that you wish to review or have changed. We will to reply to your request as soon as reasonably possible.


How to Contact Us

If you have any questions about this Privacy Policy, or about our practices with respect to Personal Information, if you wish us to stop communicating with you, or if you wish to access or correct your Personal Information, please notify us.

1303 Yonge Street 
Toronto, ON M4T 2Y9 Attn: Chief Privacy Officer


© 2018 Cineplex Entertainment LP